Context or Challenge

The programs required coordination across merchandising, forecasting, sourcing, suppliers, transportation, distribution operations, and inventory teams. Conditions changed frequently due to crop availability, order-generation issues, forecast movement, constrained regions, holiday peaks, and seasonal buy-down requirements.

Observation

Success depended on four teams -- Merchandising, Grocery Supply Chain Operations, Transportation, and Data Science Forecasting -- acting on one shared plan instead of four separate ones. Owning that shared visibility, and the cadence that kept it current, was the highest-leverage role in the program.

Insight

For volatile programs, the orchestration layer is a product in itself: cadence, intelligence, decision context, escalation, and a shared view of what changed.

My Thinking

I built a governance approach around the program lifecycle. The focus moved from pre-season planning, to peak readiness, to in-flight recovery, to controlled inventory transition into the next season.

What I Built or Led

I coordinated weekly executive communications, business-intelligence reviews, readiness planning, forecast discussions, operational risk escalation, and cross-functional alignment for both Walmart and Sam's Club. The readiness cadence below shows how that alignment actually ran, week to week, across every team involved.

Featured Capability: Cross-Functional Readiness Cadence

  • Runs a roughly ten-week cross-functional cadence connecting Merchandising, Grocery Supply Chain Operations, Transportation, and Data Science Forecasting so seasonal volume never lands on any one team all at once
  • Partners with Merchandising and the Replenishment Manager to smooth order creation into distribution centers over time, protecting receiving windows instead of congesting them with a single large surge
  • Partners with Data Science Forecasting roughly three weeks before shipping to build a trailer-and-driver capacity plan from validated order volume, sized to each facility's confirmed maximum throughput
  • Designed and delivered facility-specific, generative-AI-powered enablement dashboards -- built from direct user research with 10+ operators -- reaching more than 150 grocery supply chain operators with a daily capacity and ship/inbound/outbound view tailored to their facility
  • Runs a final readiness check one week before shipping, then monitors inventory flow in-season and escalates for added trailer or driver capacity the moment a facility falls behind

Seasonal Readiness Cadence & Collaboration Model

In generalized terms, the season runs on a fixed cadence rather than a single hand-off. Six weeks before shipping, Merchandising and facility operators align on total volume and maximum capacity. From there, orders are smoothed into distribution centers, an outbound trailer-and-driver plan is built with Data Science Forecasting, and every facility receives a tailored, generative-AI-built enablement view before the season starts. Every phase names the teams that must be in the room -- because in a program this size, the orchestration itself is what protects the supply chain.

Across a generalized roughly ten-week cadence, six phases run in sequence, each naming the teams that must align: kickoff and capacity alignment (Merchandising and Facility Operations), order smoothing and forecast validation (Merchandising and Grocery Supply Chain Operations), outbound capacity planning (Transportation and Data Science Forecasting), facility-specific generative-AI enablement reaching 150+ operators, a final readiness check where all four teams align, and in-season monitoring and escalation.
A recurring, roughly ten-week cadence connecting four teams -- collaboration is the mechanism here, not a side effect.
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Execution and Adoption Strategy

The program used recurring communications, shared playbooks, milestone reviews, operator enablement, forecast-change visibility, and escalation of operational constraints. The approach adapted as the primary risk shifted across planning, supply, capacity, system stability, and end-of-season inventory.

Business Impact

  • Supported planning and governance for 862,659 watermelon bins and 15,975 full truckloads of product
  • Supported planning and governance for 394,422 pumpkin bins and 6,574 full truckloads of product
  • Supported readiness across Memorial Day, July 4, and Halloween demand windows
  • Helped connect summer inventory buy-down with fall seasonal launch readiness
  • Reached 150+ grocery supply chain operators with facility-tailored, generative-AI-built enablement dashboards, informed by direct user research with 10+ operators throughout the season

Key Takeaway

“In complex seasonal programs, cross-functional alignment is one of the most scalable forms of risk mitigation.”

Capabilities Demonstrated

  • Enterprise program management
  • Executive communications
  • Business intelligence
  • Seasonal strategy
  • Risk management
  • Cross-banner coordination
  • Lifecycle planning
  • Generative AI enablement
  • User research